Refund policy

Happiness Guarantee & Refund Policy

At Boricua North Coffee, we take pride in crafting fresh, high-quality coffee inspired by culture, care, and community. Your satisfaction means everything to us.

Our Promise to You

We want you to love your coffee. If something isn’t right, we’ll always do our best to make it right.

Issues With Your Order

If your order arrives damaged, incorrect, or has any quality issue, please contact us within 3 days of delivery with your order number and photos. We will quickly review and offer one of the following solutions:
• A replacement order
• A store credit
• A full or partial refund, depending on the situation

We handle these cases personally and fairly no hassle, no runaround.

Taste Satisfaction (We Understand Preferences)

Coffee is personal. If you’re not satisfied with the flavor, reach out to us. While we don’t guarantee refunds for taste preferences, we may still offer store credit or a replacement option as a goodwill gesture.

Lost or Delayed Packages

If your order is delayed or appears lost, contact us right away. We will help track it and work with the carrier to resolve it as quickly as possible.

Easy Support

Just reach out through our contact page with your order details, we respond quickly and take care of our customers.